IIMC

May 17-20, 2020 • St. Louis, Missouri
Each year, through its Annual Conference, IIMC continues its tradition of offering an abundance of educational and information programs as well as networking opportunities for Municipal Clerks from around the globe to help manage today's complex municipal environment.
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Schedule

  • 16 May
  • 17 May
  • 18 May
  • 19 May
  • 20 May

IIMC Registration Open

06:30 AM 06:00 PM

Janis  Daudt

Iris Hill

Tammy Storrie

IIMC Cashier Open

06:30 AM 06:00 PM

Janet  Pantaleon

Academy Session - "Stop the Insanity!"

07:30 AM 11:30 AM

Debi  Wilcox

2019-2020 IIMC Board of Directors Board Development Meeting

08:00 AM 05:30 PM

Lana  McPherson, MMC

IIMC Foundation Annual Board Meeting

08:00 AM 03:00 PM

MS Mary Lynne  Stratta

Athenian Dialogue - "Undaunted Couage"

09:00 AM 05:30 PM

Paul  Craig

Athenian Dialogue - "Creativity, Inc."

09:00 AM 04:00 PM

Ashley  Kent

Academy Session - "The Value of Conflict and Drama"

12:30 PM 04:30 PM

ER Eric  Robinson

Academy Session - "Information Security"

12:30 PM 04:30 PM

Jannette  Goodall, MMC

IIMC Registration Open

06:30 AM 06:00 PM

Janis  Daudt

Iris Hill

Tammy Storrie

IIMC Cashier Open

06:30 AM 06:00 PM

Janet  Pantaleon

Academy Session - "Shift Happens"

07:30 AM 11:30 AM

Joyce E. Brooks

Institute Directors Colloquium

08:00 AM 05:00 PM

CS Chris  Shalby

Athenian Dialogue - "The Everything Store"

09:00 AM 04:00 PM

DM Dawn  Michanowicz, MMC

Athenian Dialogue - "One Giant Leap"

09:00 AM 04:00 PM

Charles Tokar, MMC

Academy Session - "Future-Proof Brand You!"

12:30 PM 04:30 PM

Haydee Antezana

Academy Session - "Improving Staff Morale"

12:30 PM 04:30 PM

Dr. Paul  White

Exhibit Hall Open

01:30 PM 05:30 PM

State/Provincial/National Association Presidents Roundtable

03:00 PM 04:00 PM

Chris Shalby

Committee Leadership Orientation

04:15 PM 05:00 PM

1st Time Delegates Meet and Greet Orientation

04:45 PM 05:30 PM

Janis  Daudt

Ashley  DiBlasi

Networking Hour

05:30 PM 06:30 PM

IIMC Registration Open

06:30 AM 05:30 PM

Janis  Daudt

Iris Hill

Tammy Storrie

IIMC Cashier Open

06:30 AM 05:30 PM

Janet  Pantaleon

Opening Ceremony Breakfast

07:00 AM 08:00 AM

Opening Ceremony

08:00 AM 10:00 AM

Refreshment Break with Vendors

10:00 AM 10:30 AM

Exhibit Hall Open

10:00 AM 05:00 PM

Region I Meeting

10:30 AM 11:30 AM

Region II Meeting

10:30 AM 11:30 AM

Region III Meeting

10:30 AM 11:30 AM

Region IV Meeting

10:30 AM 11:30 AM

Region V Meeting

10:30 AM 11:30 AM

Region VI Meeting

10:30 AM 11:30 AM

Region VII Meeting

10:30 AM 11:30 AM

Region VIII Meeting

10:30 AM 11:30 AM

Region IX Meeting

10:30 AM 11:30 AM

Region X Meeting

10:30 AM 11:30 AM

Region XI Meeting

10:30 AM 11:30 AM

Exhibit Hall Grand Opening Luncheon

11:30 AM 01:00 PM

Institute Director Meeting

01:00 PM 04:00 PM

EDU Keynote Session - "Working Smarter"

01:00 PM 02:30 PM

Dr. Nick  Bontis

Refreshment Break

02:30 PM 03:00 PM

Meet & Greet

02:30 PM 03:30 PM

EDU Session - "Self-Inflicted Overload"

03:00 PM 05:00 PM

Joyce E. Brooks

EDU Session - "Ignite Your Influence & Impact"

03:00 PM 05:00 PM

Haydee Antezana

EDU Session - "Parliamentary Perplexities"

03:00 PM 05:00 PM

Connie Deford, CMC

EDU Session - "Maximizing Your Effectiveness"

03:00 PM 05:00 PM

ER Eric  Robinson

EDU Session - "Navigating the Demands of the Digital Era"

03:00 PM 05:00 PM

RP Ryan  Park

EDU Session - "Creating a Positive Workplace Culture "

03:00 PM 05:00 PM

Dr. Paul  White

IIMC Registration Open

07:00 AM 05:30 PM

Janis  Daudt

Iris Hill

Tammy Storrie

IIMC Cashier Open

07:00 AM 05:30 PM

Janet  Pantaleon

EDU Keynote Session - "Mindful Leadership"

08:00 AM 09:30 AM

Pandit Dasa

Refreshment Break

09:30 AM 10:00 AM

Exhibit Hall Open

10:00 AM 03:00 PM

Meet & Greet

10:00 AM 11:00 AM

EDU Session - "Level Up Your Performance"

10:00 AM 12:00 PM

Shakira Brown

EDU Session - “Public Servants Survival Guide"

10:00 AM 12:00 PM

Brenda Viola

EDU Session - "Creating a Dream-to-Do Culture"

10:00 AM 12:00 PM

Kent Julian

EDU Session - "Clerking in the 21st Century"

10:00 AM 12:00 PM

JB James Bonneville

BG Bob Geiger

BG Brian  Gilday

EDU Session - "Creating a More Resilient Workplace”

10:00 AM 12:00 PM

Mike Shaw

EDU Session - "The Grandest Station - Offsite"

10:00 AM 12:00 PM

Exhibit Hall Luncheon

12:00 PM 01:30 PM

REPEAT EDU Session - "Level Up Your Performance"

01:30 PM 03:30 PM

Shakira Brown

REPEAT EDU Session - "Public Servants Survival Guide"

01:30 PM 03:30 PM

Brenda Viola

REPEAT EDU Session - "Dream-to-Do Culture"

01:30 PM 03:30 PM

Kent Julian

EDU Session - "Codification"

01:30 PM 03:30 PM

LE Lisa Eisenhauer

SL Susan  Lane, MMRC

CL Christine  LoVerde

MP Marge  Perry

JW Jeff Wight

REPEAT EDU Session - "Creating a More Resilient Workplace”

01:30 PM 03:30 PM

Mike Shaw

REPEAT EDU Session - "The Grandest Station - Offsite"

01:30 PM 03:30 PM

Refreshment Break

03:30 PM 04:00 PM

EDU Session - "No Complaining!"

04:00 PM 05:30 PM

AU Anne Uecker, MMC

EDU Session - "Sticky Situations"

04:00 PM 05:30 PM

Brenda Viola

EDU Session - "Boards & Commissions"

04:00 PM 05:30 PM

Jannette  Goodall, MMC

Myrna Rios, CMC

EDU Session - "Mission Critical Records"

04:00 PM 05:30 PM

EDU Session - "New Perspectives on Democracy"

04:00 PM 05:30 PM

JA John Austin

Sarah Jeffries

Hester Tjalma- den Oudsten

Vlad Valiente

Renée Wiggers, CMC

EDU Session - "Clerk's Guide to Social Media"

04:00 PM 05:30 PM

Ray Carey

All Conference Event

07:00 PM 10:00 PM

Annual Business Meeting Breakfast

07:00 AM 07:30 AM

Annual Business Meeting

07:45 AM 09:45 AM

IIMC Cashier Open

09:30 AM 03:00 PM

Janet  Pantaleon

IIMC Registration Open

10:00 AM 03:00 PM

Janis  Daudt

Iris Hill

Tammy Storrie

EDU Session - "High Functioning Teams"

10:00 AM 12:00 PM

Mike Shaw

EDU Session - "Bust Your Signature Move"

10:00 AM 12:00 PM

Kent Julian

EDU Session - "Armed with Awareness"

10:00 AM 12:00 PM

Pete Canavan

EDU Session - "Bears Will Be Bears"

10:00 AM 12:00 PM

Daniel  Porter, CFE

EDU Session - "Dirt Road Leadership"

10:00 AM 12:00 PM

Terri  Tucker

EDU Session - "Worried to Winning"

10:00 AM 12:00 PM

Steve  Willoughby

Lunch On Your Own

12:00 PM 01:00 PM

2020-2021 IIMC Board of Directors Meeting

12:00 PM 01:00 PM

Chris Shalby

REPEAT EDU Session - "High Functioning Teams"

01:30 PM 03:30 PM

Mike Shaw

REPEAT EDU Session - "Bust Your Signature Move"

01:30 PM 03:30 PM

Kent Julian

REPEAT EDU Session - "Armed with Awareness"

01:30 PM 03:30 PM

Pete Canavan

REPEAT EDU Session - "Bears Will Be Bears"

01:30 PM 03:30 PM

Daniel  Porter, CFE

REPEAT EDU Session - "Dirt Road Leadership"

01:30 PM 03:30 PM

Terri  Tucker

REPEAT EDU Session - "Worried to Winning"

01:30 PM 03:30 PM

Steve  Willoughby

Refreshment Break

03:30 PM 04:00 PM

EDU Session - "Future Leaders"

04:00 PM 05:30 PM

Jannette  Goodall, MMC

EDU Session - "Trustworthy Content"

04:00 PM 05:30 PM

EDU Session - "Innovation in Local Government"

04:00 PM 05:30 PM

Steve Kent

EDU Session - "Reverse Participation"

04:00 PM 05:30 PM

EG Eelco Groenenboom, MMC

JP Jaap  Paans, MMC

Education Session - "Census Bureau"

04:00 PM 05:30 PM

EDU Session - TBD

04:00 PM 05:30 PM

Annual Reception

06:30 PM 07:30 PM

Annual Banquet

07:30 PM 09:30 PM

Sponsors

Municipal Code Corporation
Premier Diamond
Laserfiche
Premier Diamond
American Legal Publishing Company
Emerald
General Code Publishers Corp.
Platinum
Granicus, Inc.
Platinum
MCCi Innovations
Platinum
Prime Government Solutions
Platinum
Diligent Corporation
Platinum
Kofile, Inc.
Platinum
Naviant
Platinum
Shure Incorporated
Gold
Smarsh
Star

Exhibitors

2021 Conference - Grand Rapids, MI
IIMC Future Conferences
2022 Conference - Little Rock, AR
IIMC Future Conferences
2023 Conference - Minneapolis, MN
IIMC Future Conferences
Access
American Legal Publishing Company
AmeriScan Imaging Services
ArchiveSocial
BIS Digital INc.
CivicClerk
ClerkBase
Diligent Corporation
Dominion Voting
Elections Systems & Software
General Code Publishers Corp.
Government Service Desk
GovOffice Web Solutions
Gov QA
Granicus, Inc.
Harvard Kennedy School Executive Education
HdL Companies
Homeland Security Investigations
Ibml
IIMC Education Department
IIMC International Relations Committee
IIMC Membership Department
Kofile Preservations Inc.
Laserfiche
MCC Innovations
Municipal Code Corporation
NAGARA
NextRequest
OnBase / Naviant
Perdue Brandon Fielder Collins & Mott LLP
PetData
Pinsville
Prime Government Solutions
Shure Incorporated
SMARSH
Southern Software, Inc.
Televic Conference
The IIMC Foundation
The University of Alabama
Utah Municipal Clerks Association
ZyLAB

Speakers

Carol Anderson, MMC
City & Town Clerk
City of Torrington, Connecticut
Haydee Antezana
Leadership & Success Expert | Global Speaker | Best -Selling Author
Haydee Antezana International
JA
John Austin
President
Association of Democratic Services
Robert Blatt
EID and ANSI/ISO Standards Committee
JB
James Bonneville
Legal Sales Director
Municode
Dr. Nick Bontis
Institute for Intellectual Capital Research
Joyce E. Brooks
International Speaker and Author
Brooks Consulting, LLC
Shakira Brown
Professional Speaker, Award-Winning Business Communication & Branding Strategist
SMB Strategic Media LLC
Pete Canavan
Personal Safety Expert
Personal Safety & Self-Defense Consulting
Ray Carey
CEO
ArchiveSocial
Paul Craig
Athenian Facilitator
Pandit Dasa
Mindful Leadership Expert
Work Mindful Corp
Connie Deford, CMC
Retired City Clerk and IIMC Parliamentarian
From the City of Bay City, Michigan
LE
Lisa Eisenhauer
Editor
General Code
LF
Lee Frazier, MMC
City Clerk
City of Birmingham, Alabama
BG
Bob Geiger
Vice President of Sales
Municode
BG
Brian Gilday
Information Technology Expert
Municode
Jannette Goodall, MMC
City Clerk/ NAGARA Board Member
City of Austin, Texas
EG
Eelco Groenenboom, MMC
City of Albrandswaard, The Netherlands
Griffier
Sarah Jeffries
Clerk and President
Society of Local Council Clerks
Kent Julian
CSP Speaker
Live It Forward
Ashley Kent
Asst. Program Coordinator
Montana Local Government Center | Montana State University
Steve Kent
Chief Administrative Officer
City of Mount Pearl, New Foundland, Canada
SL
Susan Lane, MMRC
Account Manager and former Deputy Clerk with the City of O’Fallon
General Code
CL
Christine LoVerde
Vice President of Client Engagement
General Code
DM
Darlene Menietti
Revenue Specialist
Lodging Hospitality Management
DM
Dawn Michanowicz, MMC
Retired Town Clerk
From the Town of Sterling, Massachusetts
Elaine Nicholson
Assistant City Attorney
City of Austin, Texas
JP
Jaap Paans, MMC
Mayor
Municipality of Alblasserdam, The Netherlands
RP
Ryan Park
State and Local Government Marketing Manager
Laserfiche
MP
Marge Perry
Senior Editor for New Code Creation or Recodification
General Code
Daniel Porter, CFE
Senior Investigator
Comptroller of the Treasury, Division of Investigations
Myrna Rios, CMC
Deputy City Clerk
City of Austin, Texas
ER
Eric Robinson
Public Service Associate
Carl Vinson Institute of Government, University of Georgia
Mike Shaw
Performance Coach and Motivational Speaker
Mike Shaw Ski and HeadStartPro
Hester Tjalma- den Oudsten
Consultant
Vereniging van Griffiers
Charles Tokar, MMC
Mayor/Retired Village Clerk
From the Village of Chicago Ridge, Illinois
Terri Tucker
Speaker, Writer, Coach and Facilitator
Tucker Resources
AU
Anne Uecker, MMC
City Clerk/Treasurer
City of Saint Francis, Wisconsin
Leticia Vacek, MMC
City Clerk
City of San Antonio, Texas
Vlad Valiente
President
Society of Local Authority Lawyers
Brenda Viola
Communications Consultant/Motivational Speaker
Dr. Paul White
Psychologist | Speaker | Leadership Trainer
Appreciation At Work
WW
Wendi White
Deputy Chief Information Security Officer
City of Austin, Texas
Renée Wiggers, CMC
President
Province of Overijssel
JW
Jeff Wight
Vice President of Technology and Operations
General Code
Debi Wilcox
Retired Regional Clerk
Meeting Solutions
Steve Willoughby
Speaker, Marketer, Coach
Willoughby Communications

2019-2020 Board

Lana McPherson, MMC
City Clerk / HR Director
City of De Soto
Mary Johnston, MMC
Clerk of Council/Records Manager
City of Westerville, OH
Sheri Pierce, MMC
City Clerk
City of Valdez, Alaska
Stephanie Kelly, MMC
City Clerk
City of Charlotte, NC
Sandra Pinsonault, MMC
Town Clerk
Town of Dorset, VT
Anne Quirk, MMC
Town Clerk
Town of Barnstable, Massachusetts
Diane Pflugfelder, MMC
Municipal Clerk/Administrator
Township of Liberty
Teresa Hudson, MMC
City Clerk
City of Milford, Delaware
Sonja Tolbert, CMC
City Clerk
City of Albany, GA
Camilla PItman, MMC
City Clerk
City of Greenville, South Carolina
Leon Wright, MMC
Township Clerk
Charter Township of Van Buren
Janice Bates, MMC
Clerk of Council
City of Tipp City, Ohio
Janice Almy, MMC
City Clerk
City of Sand Springs
Leticia Vacek, MMC
City Clerk
City of San Antonio, TX
Audra Etzel, MMC
Deputy Clerk
City of Rockford, MN
Marie Moe, MMC
City Clerk
City of Portage
Kerry Rozman, MMC
City Clerk
City of Clay Center, Kansas
Helen Ingold, CMC
City Clerk
City of Crestwood, MO
Lisa Garcia, MMC
Deputy Town Manager/Town Clerk
Town of Town of Florence, Arizona
RaNae Edwards, MMC
City Clerk
City of Grand Island, NE
Dawn Abrahamson, MMC
City Clerk
City of Vallejo, CA
Scott Passey , MMC
City Clerk
City of Edmonds, Washington
Bonnie Hilford, CMC
Deputy City Clerk
City of Lethbridge, Alberta, Canada
Angila Bains, CMC
Manager, Legis. Services/Municipal Clerk
District of Saanich, British Columbia
Djimmer Petrusma, MMC
Clerk and Region XI Director
City of Dronten, The Netherlands
Kathryn Richmond, CMC
Council Clerk
Waltham Abbey Town Council, Essex, England

Foundation Board

MS
Mary Lynne Stratta
President
City of Bryan, Texas
BB
Buster Brown
Vice President
Retired from the City of Omaha, Nebraska
RS
Roxanne Schneider
Treasurer
City of Dysart, Iowa
CN
Colleen Nicol
Secretary
City of Riverside, California
LM
Lana McPherson
IIMC President
City of De Soto, Kansas
MJ
Mary Johnston
IIMC President Elect
City of Westerville, Ohio
SP
Sheri Pierce
IIMC Vice President
City of Valdez, Alaska
DB
Dale Barstow
Member
SC
Sharon Cassler, MMC
Member
JD
John Devine
Member
BH
Beverly Hammerstrom
Member
MH
Melissa Henley
Member
WH
Wayne Hussey
Member
CL
Cristina LoVerde
Member
SM
Shari Moore
Member
SW
Stephen Wolfe
Member
CS
Chris Shalby
IIMC Executive Director (Non-Voting)
JL
Jane Long
IIMC Director of Professional Development (Non-Voting)
VB
Vincent Buttiglieri
Development Committee (Non-Voting)

IIMC Staff

Chris Shalby
Executive Director
IIMC Administration
Denice Cox
Office Manager/Protocol Officer
IIMC Administration Department
Maria Miranda
Administrative Coordinator
IIMC Administration Department
Connie Parker
Certified Public Accountant
IIMC Finance Department
Janet Pantaleon
Finance Specialist
IIMC Finance Department
Janis Daudt
Director of Member Services
IIMC Membership Department
Tammy Storrie
Member Services Representative
IIMC Membership Department
Ashley DiBlasi
Assistant Director of Professional Development
IIMC Education Department
Kellie Siggson
Education Associate
IIMC Education Department
Iris Hill
Education / Membership Assistant
IIMC Education and Membership Departments
DG
Doug Griffith
Information Technology Specialt
IIMC

Carol Anderson, MMC

City & Town Clerk
City of Torrington, Connecticut

Haydee Antezana

Leadership & Success Expert | Global Speaker | Best -Selling Author
Haydee Antezana International
Haydee has a 21-year proven track record working with thousands of leaders, professionals, high ranking dignitaries and public servants from Presidential offices to Government Departments and Fortune 500 companies globally. She has also coached celebrities and even a Miss World and a Miss Universe.
Her high-energy style, straight-talk, quick humor, relevant content, memorable stories and ACCENT will captivate you.


Soon after learning to speak English at age 10, a L’Oréal TV commercial captured Haydee’s attention in such a way that she promised herself one day she would work for the world’s largest cosmetic company – L’Oréal. At age 27 she became one of this multinational’s youngest directors. Haydee is a serial entrepreneur - having owned 7 figure business in professional development, retail and manufacturing.

Her latest book "Packaged For Success" ranked no.1 International Amazon bestseller in 11 categories. She is a CSP (certified speaking professional) a designation held by only 12% of professional speakers worldwide. Haydee will provide you with her smart shortcuts, cutting-edge insights and practical solutions highly relevant to your role. Her sessions are packed with powerful content and oodles of fun (often standing room only – so get there early!)

In her spare time she binges on Netflix, listens to everything 80’s and enjoys her dream lifestyle with her family in the Temecula wine region of Southern California.

17 May

Academy Session - "Future-Proof Brand You!"

12:30 PM 04:30 PM Regency Ballroom A, Second Floor

IIMC Education Program

18 May

EDU Session - "Ignite Your Influence & Impact"

03:00 PM 05:00 PM Regency Ballroom B, Second Floor

IIMC Education Program
JA

John Austin

President
Association of Democratic Services

19 May

EDU Session - "New Perspectives on Democracy"

04:00 PM 05:30 PM Grand Ballroom C, Fourth Floor

IIMC Education Program

Robert Blatt

EID and ANSI/ISO Standards Committee
Robert M. Blatt has more than 35+ years extensive technical experience working with various electronic content management (ECM) technologies including various modules such as workflow, records management, capture, storage technologies, etc. This experience ranges from the technical development, analysis, design, project management & oversight roles through full solution implementation including integration with other business systems. In addition, consulting activities have included providing Trustworthy content/record system analysis, project management, vendor oversight and technical assistance & training to numerous clients either implementing or planning to implement or update a Trustworthy electronic record environment.

Accredited as an AIIM-Master of Information Technology in 1997, and AIIM-Document Imaging Laureate in 1998. Received the Laureate credentials and recognition in Document Imaging in 1998 and the Laureate credentials and recognition in Workflow technologies in 1998. Appointed to US TAG to ISO TC/171 in 1998 This committee represents US interests in the Content/Document Management and Workflow industries establishing international standards.

Mr. Blatt is the chairperson of several content/document management industry-standard-setting committees and is a current member of the industry standards board. Mr. Blatt has developed and participated in the development of numerous ECM industry ISO standards and best practices plus he is an acknowledged international industry expert and analyst. Mr. Blatt is currently the chair of the industry Trustworthy Storage (WG1) and Trustworthy Content Management (WG2) committees, and ISO convener for WG11 TC/171 SC2 – Trustworthy Record Storage

Mr. Blatt has been President and Principal Consultant with Electronic Image Designers (EID), Inc. since 1994. EID is one of the industry’s first vendor-neutral consulting organizations focusing on record/document management assessments, planning, design, and implementation oversight efforts. EID has provided these services at both the national and international levels bringing a level of expertise to the client who desires/requires direct knowledge related to industry standards and how these technologies actually function in the “real-world” environments.
JB

James Bonneville

Legal Sales Director
Municode
MuniCode Legal Sales Director, B.A., Political Science and Economics, University of Minnesota. James resides in Stillwater, MN and has over 26 years of experience working with all levels of government from the Federal to the local units, lobbying and governmental sales. James travels throughout his region regularly, ensuring that his clients receive the best customer service experience possible. He is often on the road helping clients with his expertise in government related matters on all levels and helping create a better constituent related experience their government. Through his travels, James attends, sits on panels as well as speaks at many Municipal, Clerks, Planning, Treasurers, City and County Administrators and International Conferences on various topic levels.

19 May

EDU Session - "Clerking in the 21st Century"

10:00 AM 12:00 PM Grand Ballroom C, Fourth Floor

IIMC Education Program

Dr. Nick Bontis

Institute for Intellectual Capital Research
Dr. Nick Bontis is the world’s leading expert on intellectual capital and its impact on performance and was named as one of the Top 30 Management Gurus world-wide. He helps organizations leverage their most important intangible asset for sustainable competitive advantage. Nick has been immersed in the field since 1991 when a cover story in Fortune Magazine, titled “Brainpower”, changed the course of his life. Risking a secure future, Nick left a promising banking career to pursue a PhD in the field. His groundbreaking doctoral dissertation went on to become the #1 selling thesis in Canada. His accomplishments thus far could fill a volume. As a professional speaker, Nick has delivered keynote presentations on every continent for leading organizations in both the private and the public sector. His dynamic, high-energy presentations provide personal and team recommendations for improving individual and organizational effectiveness leaving audiences with the tools, inspiration and impetus to accelerate management performance. His customized programs are a mix of practical managerial tools, rigorous academic research, strategic consulting, entertaining humour and a blast of youthful exuberance. As an academic, “Nicky B” (as he is known by his students) is an award-winning tenured professor who delivers enlightening content with energy that virtually zings off the walls when he steps into a room. He currently teaches strategy to undergraduates, knowledge management to MBAs, and advanced statistics to PhD students at the DeGroote School of Business, McMaster University. He has won over 12 major teaching awards and faculty researcher of the year twice. Maclean’s Magazine has rated him as one of McMaster’s most popular professors for six years in a row! TVO recognized him as one of the top 10 lecturers in Ontario. OUSA and OCUFA awarded him Ontario’s top professor. He is also a 3M National Teaching Fellow, an exclusive honour only bestowed upon the top university professors in the country often referred to as the Nobel prize of teaching! Nick earned his PhD from the prestigious Ivey Business School, Western University where he received the top scholastic achievement award. He won a Canadian national silver medal in the running long jump, with a remarkable leap of seven and half metres – that’s nearly 25 feet! Nick also competed on the varsity men’s soccer team receiving both MVP and leading goal scorer honours as well as an induction into the Western Mustangs Sports Hall of Fame. As an athlete, Nick received national all-star status and several high-profile awards all while performing in the Western symphony band as a euphonium player. He is currently serving his third term on the Board of Directors of Canada Soccer and was recently elected Vice President. As a consultant, Dr. Bontis is the Director of the Institute for Intellectual Capital Research – a leading strategic management consulting firm. His services have been sought after by leading organizations such as the United Nations, Microsoft, Health Canada, Royal Bank, Telus, Accenture, SAS, Mitsubishi, United Way, the US Navy and IBM. Tom Stewart, former Editor of Fortune Magazine and Harvard Business Review, recognizes him as a “pioneer and one of the world’s real intellectual capital experts”. Nick is also on the Advisory Board of several organizations including a variety of educational-based institutions designing and implementing executive development programs across the country. As a writer, Nick is Associate Editor of the Journal of Intellectual Capital and author of the best-selling book Information Bombardment: Rising above the digital onslaught. He has won international acclaim for his leading edge research, books and management cases. He is ranked as one of the top cited authors in management research with over 30,000 citations world-wide. As an entrepreneur, Nick is Chief Knowledge Officer of Knexa Solutions – the world’s first knowledge exchange and auction, based in Vancouver. He is also Director of Harvest Portfolios Group – an investment firm based in Oakville. Dr. Bontis also draws on his wealth of practical, hands-on business experience. He started his career at Human Resources Development Canada and later at KPMG. He then moved on to work for several years at CIBC Securities Inc. in a variety of areas including marketing, securities analysis, recruitment, strategy and software development. He received the CIBC Chairman’s Award for outstanding contribution to the bank. With his unique combination of substance and sizzle, Dr. Bontis is guaranteed to ignite, entertain and enlighten audiences, empowering them with both the tools and the inspiration to perform at a higher level of accelerated performance. He resides in Ancaster, Ontario with his wife Stacy and their children Charlie, Dino and Tia Maria.

18 May

EDU Keynote Session - "Working Smarter"

01:00 PM 02:30 PM Regency Ballroom C-F, Second Floor

IIMC Education Program

Joyce E. Brooks

International Speaker and Author
Brooks Consulting, LLC
Joyce E. Brooks is a motivational speaker and author. Her works were written to encourage, inspire, remove doubts and awaken hope in those seeking to live a more fulfilling life. Joyce holds a Bachelor of Science degree in Electrical Engineering from the University of South Alabama and Master's degree in Electrical Engineering from the University of Alabama at Birmingham. Joyce had a successful career with Alabama Power for over two decades. Her career was on the fast track when she was diagnosed with breast cancer.

The diagnoses caused Joyce to step back and reevaluate her priorities. Three years after being declared cancer free, she stepped out on faith, retired from her promising career and began living a more purpose driven life.

Joyce is the owner and managing member of Brooks Consulting, LLC whose mission is to assist businesses and organizations gain a competitive advantage by offering specialized programs. Joyce is best known for the programs she developed on stress awareness, managing change, leadership development and team building.

Joyce lost her husband and soul mate of 14 years in May 2014, She resides in Birmingham, Alabama with her two sons, Jae and Matthew.

17 May

Academy Session - "Shift Happens"

07:30 AM 11:30 AM Regency Ballroom A, Second Floor

IIMC Education Program

18 May

EDU Session - "Self-Inflicted Overload"

03:00 PM 05:00 PM Regency Ballroom A, Second Floor

IIMC Education Program

Shakira Brown

Professional Speaker, Award-Winning Business Communication & Branding Strategist
SMB Strategic Media LLC
Shakira M. Brown is an award-winning Professional Branding & Business Communication Speaker and former network television broadcast journalist with nearly 25 years of experience. Shakira is the CEO of SMB Strategic Media LLC, a firm that helps businesses get to the heart of why the customers/clients buy their goods and service helping them clarify their message via strategic brand messaging. She is also the lead marketing consultant for America’s Small Business Development Center at The College of New Jersey. She has won over 13 industry awards in various disciplines for her work. Shakira frequently shares her expertise at national conferences and corporate workshops as well as with the media such as American Express Open, Crain’s Chicago, PR Week, Brand Week, Smart Money and she is also a contributing writer for Black Enterprise.com.


19 May

EDU Session - "Level Up Your Performance"

10:00 AM 12:00 PM Regency Ballroom A, Second Floor

IIMC Education Program

19 May

REPEAT EDU Session - "Level Up Your Performance"

01:30 PM 03:30 PM Regency Ballroom A, Second Floor

IIMC Education Program

Pete Canavan

Personal Safety Expert
Personal Safety & Self-Defense Consulting
Author, former radio show host and personal safety expert Pete Canavan has made it his mission to improve personal safety. His extensive experience as an IT security consultant, self-defense instructor, and public safety professional allow him to provide practical, actionable solutions to threats that exist in both the digital and physical worlds. He has been helping clients and students learn how to protect themselves for over 20 years from all types of online and offline threats to their personal safety and security. Pete can educate your school or organization and enhance the safety and security of students, employees, and others. He is an Act 235 Lethal Weapons Certified Agent in Pennsylvania, and is also certified in First Aid, CPR, AED and naloxone use.

20 May

EDU Session - "Armed with Awareness"

10:00 AM 12:00 PM

IIMC Education Program

20 May

REPEAT EDU Session - "Armed with Awareness"

01:30 PM 03:30 PM

IIMC Education Program

Ray Carey

CEO
ArchiveSocial
Ray Carey has spent his career leading and investing in high growth technology companies and is the CEO of ArchiveSocial, a platform that empowers and protects open dialogue for more than 2,500 public agencies ranging from New York City and the U.S. Department of Justice to small towns and villages under 5,000 in population.

Prior to ArchiveSocial, Carey successfully grew Astute Solutions, an AI-driven customer engagement platform for the world's largest brands as their CEO and continues to serve as the Chairman of the Board.Prior to Astute, Ray was CEO of NeoNova, a spin-out of Nortel Networks that worked with hundreds of Cooperative & Mutual Telephone companies to expand broadband all across the rural United States.Prior to his operational roles, Ray spent a decade as Partner with Azure Capital, investing in early-stage companies. Ray began his professional career in the technology practices at Robertson Stephens and CreditSuisse raising public and private capital and advising on and mergers and acquisitions.

A graduate of Stanford University, Ray was an NCAA champion butter-flyer and represented the USA in the 1996 Olympic Games. Ray continues to volunteer with Habitat for Humanity, where he Chaired the Board for 8 years. He is also on the boards of his family's restaurant, Locally World Famous, Kelly's Roast Beef in Revere, Massachusetts and MCNC, a technology non-profit that builds, owns, and operates a leading-edge broadband infrastructure for North Carolina’s research, education, non-profit healthcare, and other community institutions. He lives in Raleigh with his wife, Beth and two children, Edward and Kathryn.

19 May

EDU Session - "Clerk's Guide to Social Media"

04:00 PM 05:30 PM Park View, Fourth Floor

IIMC Education Program

Paul Craig

Athenian Facilitator
Paul Craig is a retired Senior Fellow at the University of Illinois in the Institute of Government and Public Affairs, as the Director of the Office of Public Leadership. In addition to this leadership role, Paul taught courses on the language and strategy of leadership, strategic planning, and managing change. In 1990, he and three of his university colleagues, created a unique leadership program centered on great works of literature, on biographies of accomplished men and women, and on historical chronicles of significant events in history. The cadre of scholars who collectively created this program came from the disciplines of English, History and Political Science. This program was followed in 1993 by the creation of a leadership development program titled The Athenian Leadership Society, now the sole property of the International Institute of Municipal Clerks. Today, the Athenian Leadership Society anchors the leadership development initiative of IIMC.

Since his retirement from the University of Illinois, Paul continues to present leadership dialogues for elected and appointed leaders and professional societies, at various sites in the United States. He has written extensively on the role of language in leadership, on critical thinking, and on the dynamics of organizational change. When he is not teaching, he fills his days with great books, fine wine, gourmet food, collecting art, and sharing intellectual experiences with the most important person in his life, who keeps him grounded and focused, his wife, Malinda.

16 May

Athenian Dialogue - "Undaunted Couage"

09:00 AM 05:30 PM Grand Ballroom A, Fourth Floor

IIMC Education Program

Pandit Dasa

Mindful Leadership Expert
Work Mindful Corp
Pandit Dasa is a Mindful Leadership Expert. He has spoken on Mindful Leadership and conducted workshops at Google, IBM, JPMorgan Chase, Citi, State Farm, Bank of America, Nationwide, Intel, Novartis, The World Bank, UBS, Royal Bank of Canada, AMC Theatres, UNICEF, Bank of Montreal, Harvard, Columbia University, and many other institutions. He has also presented at the World Government Summit in Dubai, the National SHRM convention, SHRM Arkansas, Oracle HCM conference, ATD2018, LEAD2017 and the WorkHuman Conferences. At these workshops, Pandit presents the research on Mindfulness and explains the importance of leading by example, appreciation, communicating mindfully and managing one’s emotions. He also engages the audiences in various breathing and focusing exercises that individuals will be able to implement at work and at home. Through these workshops, Pandit helps individuals develop positive leadership qualities, lower stress and anxiety, increase focus and productivity, and boost emotional intelligence. Pandit has spoken at a TEDx conference and has been featured in the Wall Street Journal, PBS, NPR, The New York Times, Psychology Today and writes for The Huffington Post. In his book, Urban Monk, Pandit writes about the turning point in his life that came after his family lost their multimillion-dollar business, which ultimately led him to living as a monk for 15 years in New York City. He uses his training and experiences to help corporate and student audiences manage stress and develop a work-life balance.

19 May

EDU Keynote Session - "Mindful Leadership"

08:00 AM 09:30 AM Regency Ballroom C-F, Second Floor

IIMC Education Program

Connie Deford, CMC

Retired City Clerk and IIMC Parliamentarian
From the City of Bay City, Michigan
Connie M. Deford is a Professional Registered Parliamentarian and has served as the President of the National Association of Parliamentarians as well as the President of the Michigan State Association of Parliamentarians.

Connie retired as City Clerk of the City of Bay City, MI. She was voted Michigan’s City Clerk of the Year. In 1999, she received the prestigious Quill Award from the International Institute of Municipal Clerks.

In order to retain the Professional Registered Parliamentarian title, a member must complete a retention course within every 6-year period. Connie has held the PRP title since 1989 and has taught or completed required courses to retain that title until 2025.

Connie serves clients throughout the United States, including IIMC. She continues to teach parliamentary procedure at various institutes and in local jurisdictions.
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18 May

EDU Session - "Parliamentary Perplexities"

03:00 PM 05:00 PM Grand Ballroom A, Fourth Floor

IIMC Education Program
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Lisa Eisenhauer

Editor
General Code

19 May

EDU Session - "Codification"

01:30 PM 03:30 PM Grand Ballroom C, Fourth Floor

IIMC Education Program
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Lee Frazier, MMC

City Clerk
City of Birmingham, Alabama
BG

Bob Geiger

Vice President of Sales
Municode
Bob Geiger is the Vice President of Municode’s national sales executive team and manages the sales effort for all Municode product divisions.
Prior joining Municode in 2018, Bob Geiger was the founder of an innovative hydration company for outdoor recreation and US Military use (2009-2018). From 2003-2009, Bob served as the sales manager and operations officer for Descente ski wear’s North American Division. During Bob’s time with Descente ski wear, he helped revolutionize the mechanisms for retail web sales for North America’s (Canada and US) ski industry in order to help protect and strengthen local, specialty retail shops. From 1998-2003, Bob served as a rifle platoon commander and battalion operations officer in the United States Marine Corps. During his last 2 years of military service, Bob served on the national marketing staff for the US Marines and managed the Marine Corps’ official website Marines.com, national lead generation effort for its recruiting program, and national marketing initiative for NASCAR.
Bob is a graduate of Boston University and the United States Naval Academy (Annapolis) where he served as the Honor Chairman. He was born and raised in Ogden, Utah and now lives in Providence, Utah with his wife and four sons.

19 May

EDU Session - "Clerking in the 21st Century"

10:00 AM 12:00 PM Grand Ballroom C, Fourth Floor

IIMC Education Program
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Brian Gilday

Information Technology Expert
Municode
Brian is an information technology expert, former U.S. Naval Officer, and former Big 5 consultant with Deloitte Consulting. Brian holds a BS in Computer Science with distinction from the United States Naval Academy (Annapolis, MD) and an MS in Computer Information Systems from Boston University. Brian has also served as an Associate Professor at MIT and Boston University.

Brian has devoted the last 15 years to helping municipalities improve their image and profile, increase citizen engagement, and simplify staff workloads by implementing innovative online solutions.

19 May

EDU Session - "Clerking in the 21st Century"

10:00 AM 12:00 PM Grand Ballroom C, Fourth Floor

IIMC Education Program

Jannette Goodall, MMC

City Clerk/ NAGARA Board Member
City of Austin, Texas
Jannette Goodall, MMC, TRMC, CRM is the City Clerk for the City of Austin. In addition to the City of Austin, her career has included working with the Illinois State Archives, University of Washington in Seattle and the Utah State Archives. She is a Master Municipal Clerk, a Texas Registered Municipal Clerk and a Certified Records Manager. She is also serves as a Trustee on the Texas Municipal Clerk Association Board and the Chair for the International Institute of Municipal Clerks Records Management Committee.

16 May

Academy Session - "Information Security"

12:30 PM 04:30 PM Regency Ballroom B, Second Floor

IIMC Education Program

19 May

EDU Session - "Boards & Commissions"

04:00 PM 05:30 PM Grand Ballroom A, Fourth Floor

IIMC Education Program

20 May

EDU Session - "Future Leaders"

04:00 PM 05:30 PM

IIMC Education Program
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Eelco Groenenboom, MMC

City of Albrandswaard, The Netherlands
Griffier

20 May

EDU Session - "Reverse Participation"

04:00 PM 05:30 PM

IIMC Education Program

Sarah Jeffries

Clerk and President
Society of Local Council Clerks
Sarah Jeffries, Clerk to Maiden Bradley with Yarnfield Parish Council and Horningsham Parish Council. Sarah is an Induction Support Officer Teaching new Clerks and a Society of Local Council Clerks Advisor. Sarah has been a Parish Clerk since July 2005. Sarah is one of 5 Advisors on the SLCC Advisory Team. An SLCC mentor and one of the team on the Clerk Magazine. Within the SLCC, Sarah is also the Branch Vice Chairman in Wiltshire, and is a Representative on the National Association Local Council Local Councils Award Scheme and a regular presenter at conferences.

19 May

EDU Session - "New Perspectives on Democracy"

04:00 PM 05:30 PM Grand Ballroom C, Fourth Floor

IIMC Education Program

Kent Julian

CSP Speaker
Live It Forward
Kent Julian is a lot of things… devoted family man, champion swim coach, CSP professional speaker with the National Speaker Association, fish-taco lover, and proud bald guy. Yet, this hasn’t always been the case. Kent started out as an at-risk child with severe learning challenges and SAT scores so low that he had to take Development Studies just to get into college—on probation.

From these humble beginnings, Kent went on to graduate with honors in both his undergraduate and graduate studies. He led several large youth organizations in order to help teenagers who struggled just like him. This work eventually led him to become the Executive Director of a national youth association. During this time, because of all his work with Millennials and Millennial-focused organizations (as well as his 13 years of coaching Millennial swimmers), Kent ended up writing his dissertation on the challenges and opportunities of leading Millennials.

After 20 years in non-profit work, Kent changed directions and launched two successful businesses. Now, with his expertise in creating DREAM-to-DO work cultures, he is privileged to speak, write, and consult leaders and teams all over the country on the topics of employee engagement, the multi-generational workforce, and high performance.

Municipal Clerks work in multi-generational cultures and are required to perform at a high level in order to stay engaged and motivated. The kind of personal and professional development that Kent shares will encourage and empower attendees not only to be better workers, but will help them "live it forward" into their best selves.

19 May

EDU Session - "Creating a Dream-to-Do Culture"

10:00 AM 12:00 PM Grand Ballroom A, Fourth Floor

IIMC Education Program

19 May

REPEAT EDU Session - "Dream-to-Do Culture"

01:30 PM 03:30 PM Grand Ballroom A, Fourth Floor

IIMC Education Program

20 May

EDU Session - "Bust Your Signature Move"

10:00 AM 12:00 PM

IIMC Education Program

20 May

REPEAT EDU Session - "Bust Your Signature Move"

01:30 PM 03:30 PM

IIMC Education Program

Ashley Kent

Asst. Program Coordinator
Montana Local Government Center | Montana State University
Ashley Kent joined the Montana State University Extension Local Government Center (LGC) in July 2014. She currently manages the certified education programs the LGC provides to local government officials, including the Montana Municipal Clerks Institute, and is developing new educational tools to enhance the LGC training offerings. Ashley earned her bachelor's degree in Business Management from Montana State University in 2012 and her Master of Business Administration degree from the University of Montana in 2017.

16 May

Athenian Dialogue - "Creativity, Inc."

09:00 AM 04:00 PM Grand Ballroom B, Fourth Floor

IIMC Education Program

Steve Kent

Chief Administrative Officer
City of Mount Pearl, New Foundland, Canada
Steve Kent is the Chief Administrative Officer of the City of Mount Pearl in Newfoundland and Labrador, Canada. He is the former Mayor of Mount Pearl, former Deputy Premier of Newfoundland and Labrador, and former Minister of Municipal and Intergovernmental Affairs.

Steve is focused on building community and connections within his city and around the world. In all capacities, he has worked to balance the needs of individuals with the needs of the community, and works to strengthen all of the communities he serves.

Steve’s vision is to make Mount Pearl the smartest little city in Canada. He would love to talk to you about potential opportunities and partnerships.

Steve holds a Bachelor of Business Administration degree and Certificate in Public Administration from Memorial University, and a Masters degree in Management from McGill University.

Earlier in his professional life, he served as CEO of Big Brothers Big Sisters of Eastern Newfoundland and Manager of Corporate Development at Stirling Communications International. Steve also started The FOCUS Group, providing management and marketing consulting for both the private and community sectors. He and his wife own FOCUS Driver Training Incorporated and Maritime Driving School Incorporated, which operate Young Drivers of Canada centres in Newfoundland and New Brunswick.

Steve has a long history of community involvement. He is currently a member of the Rotary Club of Waterford Valley, the Mount Pearl Lions Club, and the Knights of Columbus, and he supports the local arts community and sports groups. He led Scouts Canada for four years as Chief Commissioner and Chair of the Board of Governors and is currently Past Chair of the Board. Steve also serves as Chair of the National Board of Directors of Big Brothers Big Sisters of Canada.

Steve lives in Mount Pearl with his wife, Janet, and their three sons, Ben, Ciaran, and Sam.

20 May

EDU Session - "Innovation in Local Government"

04:00 PM 05:30 PM

IIMC Education Program
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Susan Lane, MMRC

Account Manager and former Deputy Clerk with the City of O’Fallon
General Code

19 May

EDU Session - "Codification"

01:30 PM 03:30 PM Grand Ballroom C, Fourth Floor

IIMC Education Program
CL

Christine LoVerde

Vice President of Client Engagement
General Code

19 May

EDU Session - "Codification"

01:30 PM 03:30 PM Grand Ballroom C, Fourth Floor

IIMC Education Program
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Darlene Menietti

Revenue Specialist
Lodging Hospitality Management
DM

Dawn Michanowicz, MMC

Retired Town Clerk
From the Town of Sterling, Massachusetts
Coming Soon!

17 May

Athenian Dialogue - "The Everything Store"

09:00 AM 04:00 PM Grand Ballroom A, Fourth Floor

IIMC Education Program

Elaine Nicholson

Assistant City Attorney
City of Austin, Texas
Elaine Nicholson is an Assistant City Attorney at the City of Austin. Her specific areas of focus include risk, privacy, cybersecurity, technology law, data rights, and smart cities. She serves as legal advisor to a number of governance and advisory boards across the City, developing policy and procedure to mitigate risk and guide adoption of technology
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Jaap Paans, MMC

Mayor
Municipality of Alblasserdam, The Netherlands

20 May

EDU Session - "Reverse Participation"

04:00 PM 05:30 PM

IIMC Education Program
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Ryan Park

State and Local Government Marketing Manager
Laserfiche
Ryan Park is the State and Local Government Marketing Manager at Laserfiche. In his role, Ryan focuses on supporting and growing the state and local government user community, and developing solutions and strategies for process optimization initiatives and digital records management. Ryan holds a bachelor's degree in Public Policy from the University of Southern California and received his master's degree in Public Administration from California State University, Long Beach.

18 May

EDU Session - "Navigating the Demands of the Digital Era"

03:00 PM 05:00 PM Grand Ballroom C, Fourth Floor

IIMC Education Program
MP

Marge Perry

Senior Editor for New Code Creation or Recodification
General Code

19 May

EDU Session - "Codification"

01:30 PM 03:30 PM Grand Ballroom C, Fourth Floor

IIMC Education Program

Daniel Porter, CFE

Senior Investigator
Comptroller of the Treasury, Division of Investigations
Daniel Porter, CFE, has conducted civil and criminal investigations for over 20 years as a licensed private investigator, a loss prevention manager, and as an investigator with the State of Tennessee. While he was Investigations Manager with the Tennessee Department of Transportation (an organization with over 4,000 employees and a budget of more than $1 Billion) he created an investigations section and was responsible for investigations of fraud, waste, and abuse. Currently, he is an investigative auditor in the Special Investigations Unit in the Office of the Comptroller of the Treasury, of the State of Tennessee where he investigates fraud involving public funds.

20 May

EDU Session - "Bears Will Be Bears"

10:00 AM 12:00 PM

IIMC Education Program

20 May

REPEAT EDU Session - "Bears Will Be Bears"

01:30 PM 03:30 PM

IIMC Education Program

Myrna Rios, CMC

Deputy City Clerk
City of Austin, Texas

19 May

EDU Session - "Boards & Commissions"

04:00 PM 05:30 PM Grand Ballroom A, Fourth Floor

IIMC Education Program
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Eric Robinson

Public Service Associate
Carl Vinson Institute of Government, University of Georgia
Eric Robinson has been with the Institute of Government since 2006. He currently serves as a Public Service Associate providing management and leadership development instruction to state and local government elected and appointed officials as well as other customized training and planning retreat facilitation. His previous experience includes serving as director of the Georgia Senate Research Office, where he provided research and information to Senate officials and addressed inquiries from constituents and other organizations.
Eric has taught classes at every Georgia Clerks Education Conference dating back to 2011.Georgia Clerks Education Conferences are held in the spring and fall of each year.
Education:
M.P.A., University of Georgia;
B.A. Political Science and Sociology, University of Georgia
Areas of Expertise: Leadership & Management Development; and Ethics

16 May

Academy Session - "The Value of Conflict and Drama"

12:30 PM 04:30 PM Regency Ballroom A, Second Floor

IIMC Education Program

18 May

EDU Session - "Maximizing Your Effectiveness"

03:00 PM 05:00 PM Grand Ballroom B, Fourth Floor

IIMC Education Program

Mike Shaw

Performance Coach and Motivational Speaker
Mike Shaw Ski and HeadStartPro
Mike Shaw, a UBC Okanagan alumni and accomplished coach, comes to us from a background in action sports and freestyle skiing. Following a severe skiing accident in 2013, Mike had to leave the sport and the career he loved. Leaving behind the career path you are passionate about is difficult, but Mike has picked himself up. Now he’s taken what he’s learned from his experience and is helping others.

Mike is an entrepreneur, thought-leader, and performance coach. He’s the Co-Founder of HeadStartPro Performance Training and is a subject matter expert in performance coaching and injury prevention. He’s developed strategies that use positive psychology to help people achieve their full potential and excel in the face of adversity.

In Mike’s talks, he shares a gracious perspective that will motivate you and leave you with an unforgettable learning experience.

Accomplishments:

  • -Bachelors of Business Administration Degree, UBC Okanagan
  • -Accomplished International Freestyle Skiing Competitor
  • -Canadian Half Pipe Skiing Development Program, Head Coach
  • -BC Rehab’s Gert Vorsteher Memorial Award Recipient
  • -Red Bull TV Documentary: Mike Shaw The Healing Agent
  • -TEDx Stanley Park Speaker, 2017 ~ “Grief Happens.”
  • -Wings For Life World Run Athlete Ambassador
  • -Co-Founder, HeadStartPro Performance Training Inc.

19 May

EDU Session - "Creating a More Resilient Workplace”

10:00 AM 12:00 PM Park View, Fourth Floor

IIMC Education Program

19 May

REPEAT EDU Session - "Creating a More Resilient Workplace”

01:30 PM 03:30 PM Park View, Fourth Floor

IIMC Education Program

20 May

EDU Session - "High Functioning Teams"

10:00 AM 12:00 PM

IIMC Education Program

20 May

REPEAT EDU Session - "High Functioning Teams"

01:30 PM 03:30 PM

IIMC Education Program

Hester Tjalma- den Oudsten

Consultant
Vereniging van Griffiers
After her education as a political scientist, she always worked for the public cause. At the office of a political party she discovered the world of decentralized governance by developing trainings for local en provincial politicians. Later she worked in this field as a research based consultant, while at the same time she was member of the local council in her hometown.
In her work as a consultant she focused more and more on questions of regional cooperation in relation to the democratic process.
Since 2015 she is the policy advisor of the Vereniging van Griffiers (VvG).

19 May

EDU Session - "New Perspectives on Democracy"

04:00 PM 05:30 PM Grand Ballroom C, Fourth Floor

IIMC Education Program

Charles Tokar, MMC

Mayor/Retired Village Clerk
From the Village of Chicago Ridge, Illinois
Charles E. Tokar, JD, MPA, MMC is currently serving as the Mayor of
his hometown of Chicago Ridge, having been elected in April of 2013.
Prior to that, he served as the Village’s elected Clerk/Collector and the appointed Budget Officer since 1989, and before that, as a Village Trustee, having first been elected in 1975. Chuck received his BA in Political Science/ International Relations from Knox College in Galesburg in 1975.

He became an Attorney in 1978 (Northern Illinois University), and in 1992
received a Masters Degree in Public Administration from Governor’s State
University.

As a member of the Municipal Clerks of Illinois, he has served on numerous Committees, as District Director, Secretary, Vice President and two terms as President. He received the Illinois Clerk of the Year Award in 1999, and served as Chair of the Illinois Clerks Institute Training Committee. In 2002, Chuck became the 16thMaster Municipal Clerk in Illinois.

Mr. Tokar’s involvement with the International Institute of Municipal Clerks has also been very extensive, culminating in 2007 with his being elected President of IIMC. More recently, he was Chair of the IIMC Chicago 2009 Conference Steering Committee, and was a member of IIMC’s International Relations Committee. He also was instrumental in establishing IIMC’s Athenian Leadership Society, was in the founding group of Fellows inducted into the Society, and continues to facilitate leadership dialogues for his fellow Clerk professionals around the country.

Finally, Chuck is most proud of having received IIMC's highest honor, the Quill Award, at the 2013 Annual Conference in Atlantic City, where he was also granted an honorary lifetime membership in IIMC.

17 May

Athenian Dialogue - "One Giant Leap"

09:00 AM 04:00 PM Grand Ballroom B, Fourth Floor

IIMC Education Program

Terri Tucker

Speaker, Writer, Coach and Facilitator
Tucker Resources
Terri is a professional speaker, facilitator, writer and leadership consultant. She has owned and operated Tucker Resources since 1996 and serves clients worldwide in many industries.

Terri has a gift of helping others look through the eyes of those they serve and find opportunities for growth. She coaches leadership to help develop practices, messages and offerings that create success for all served. Facilitation of strategic plans, annual goals, Mission, Vision and Value Statements is also a proven practice for Terri.

Keynote addresses and entertaining presentations are among Terri’s strongest offerings.

Terri has a rich marketing background having served as Marketing Director for KMBC-TV; Hearst Broadcasting. and KYTV; Schurz Communications. She was Marketing Director for Silver Dollar City…a Herschend Family Entertainment Property. (Herschend Family Entertainment owns properties such as Stone Mountain Park in Georgia, Silver Dollar City in Branson, Missouri and Dollywood in Tennessee just to name a few.)

She is the creator and founder of Herschend Family Entertainment’s corporate training center, Legendary University…an internal marketing and leadership training retreat. Today she is a facilitator with Legacy University – a core values centered training experience in Branson, Missouri.

Terri has most recently launched PHC University, the corporate training center for Phoenix Home Care and Hospice – Missouri, Texas, Colorado, Kansas and Illinois. This leadership training academy prepares leaders of the organization to coach team members to high performance achievement. Eight leadership classes form a core curriculum each leadership team member is encouraged to attend.

Terri is an understudy of the renowned author and coach, Dr. James Belasco (pronounced Ba-las-coe), most noted for his best-selling leadership guide, “Flight of the Buffalo.” Terri brings the foundational principles and tools taught in “Flight of the Buffalo” to many of her clients.

She has recently completed her first leadership book entitled, “The Journey of The Iron Wolf” featuring 8 Lessons of Leadership for building a culture of responsibility. “Iron Wolf” is currently in publication process.

Terri is best known as “Mom” to two young boys and “Wife” to Les Wiest (pronounced Weest). They live near Branson, Missouri on Table Rock Lake.

20 May

EDU Session - "Dirt Road Leadership"

10:00 AM 12:00 PM

IIMC Education Program

20 May

REPEAT EDU Session - "Dirt Road Leadership"

01:30 PM 03:30 PM

IIMC Education Program
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Anne Uecker, MMC

City Clerk/Treasurer
City of Saint Francis, Wisconsin

19 May

EDU Session - "No Complaining!"

04:00 PM 05:30 PM Regency Ballroom A, Second Floor

IIMC Education Program