IIMC

Haydee Antezana

Professional Impressions Expert | Leadership & Success Expert | Global Speaker

Haydee Antezana International

For 21 years, Haydee has worked with thousands of leaders, professionals and public servants globally from Government offices to Fortune 500 boardrooms to increase their Influence & Impact. This has included high ranking government officials, dignitaries, politicians, public servants and municipal clerks.
Haydee is an accredited CSP (Certified Speaking Professional) - a designation held by 12% of speakers worldwide and conferred by the National Speakers Association. Her latest book ‘Packaged for Success” book ranked no.1 international Amazon bestseller in 11 categories ranking second on her list of greatest achievement only to the birth of her twins at age 47!

If you want to know more…(this is the boring stuff ).
Bachelor of Commerce degree (majoring in Business Economics and Industrial/ Organisational Psychology).
International Honors Diploma in Advertising and Branding.
Marketing Director for L’Oréal and Lancôme
Internationally Certified Impression Management Specialist
Founder of Haydee Antezana International and Professional Impressions - professional development consultancies.

17 May

Academy Session - "Future-Proof Brand You!"

12:30 PM 04:30 PM

IIMC Education Program

18 May

EDU Session - "Ignite Your Influence & Impact"

03:00 PM 05:00 PM

IIMC Education Program

Dr. Nick Bontis

Institute for Intellectual Capital Research

Dr. Nick Bontis is the world’s leading expert on intellectual capital and its impact on performance and was named as one of the Top 30 Management Gurus world-wide. He helps organizations leverage their most important intangible asset for sustainable competitive advantage. Nick has been immersed in the field since 1991 when a cover story in Fortune Magazine, titled “Brainpower”, changed the course of his life. Risking a secure future, Nick left a promising banking career to pursue a PhD in the field. His groundbreaking doctoral dissertation went on to become the #1 selling thesis in Canada. His accomplishments thus far could fill a volume. As a professional speaker, Nick has delivered keynote presentations on every continent for leading organizations in both the private and the public sector. His dynamic, high-energy presentations provide personal and team recommendations for improving individual and organizational effectiveness leaving audiences with the tools, inspiration and impetus to accelerate management performance. His customized programs are a mix of practical managerial tools, rigorous academic research, strategic consulting, entertaining humour and a blast of youthful exuberance. As an academic, “Nicky B” (as he is known by his students) is an award-winning tenured professor who delivers enlightening content with energy that virtually zings off the walls when he steps into a room. He currently teaches strategy to undergraduates, knowledge management to MBAs, and advanced statistics to PhD students at the DeGroote School of Business, McMaster University. He has won over 12 major teaching awards and faculty researcher of the year twice. Maclean’s Magazine has rated him as one of McMaster’s most popular professors for six years in a row! TVO recognized him as one of the top 10 lecturers in Ontario. OUSA and OCUFA awarded him Ontario’s top professor. He is also a 3M National Teaching Fellow, an exclusive honour only bestowed upon the top university professors in the country often referred to as the Nobel prize of teaching! Nick earned his PhD from the prestigious Ivey Business School, Western University where he received the top scholastic achievement award. He won a Canadian national silver medal in the running long jump, with a remarkable leap of seven and half metres – that’s nearly 25 feet! Nick also competed on the varsity men’s soccer team receiving both MVP and leading goal scorer honours as well as an induction into the Western Mustangs Sports Hall of Fame. As an athlete, Nick received national all-star status and several high-profile awards all while performing in the Western symphony band as a euphonium player. He is currently serving his third term on the Board of Directors of Canada Soccer and was recently elected Vice President. As a consultant, Dr. Bontis is the Director of the Institute for Intellectual Capital Research – a leading strategic management consulting firm. His services have been sought after by leading organizations such as the United Nations, Microsoft, Health Canada, Royal Bank, Telus, Accenture, SAS, Mitsubishi, United Way, the US Navy and IBM. Tom Stewart, former Editor of Fortune Magazine and Harvard Business Review, recognizes him as a “pioneer and one of the world’s real intellectual capital experts”. Nick is also on the Advisory Board of several organizations including a variety of educational-based institutions designing and implementing executive development programs across the country. As a writer, Nick is Associate Editor of the Journal of Intellectual Capital and author of the best-selling book Information Bombardment: Rising above the digital onslaught. He has won international acclaim for his leading edge research, books and management cases. He is ranked as one of the top cited authors in management research with over 30,000 citations world-wide. As an entrepreneur, Nick is Chief Knowledge Officer of Knexa Solutions – the world’s first knowledge exchange and auction, based in Vancouver. He is also Director of Harvest Portfolios Group – an investment firm based in Oakville. Dr. Bontis also draws on his wealth of practical, hands-on business experience. He started his career at Human Resources Development Canada and later at KPMG. He then moved on to work for several years at CIBC Securities Inc. in a variety of areas including marketing, securities analysis, recruitment, strategy and software development. He received the CIBC Chairman’s Award for outstanding contribution to the bank. With his unique combination of substance and sizzle, Dr. Bontis is guaranteed to ignite, entertain and enlighten audiences, empowering them with both the tools and the inspiration to perform at a higher level of accelerated performance. He resides in Ancaster, Ontario with his wife Stacy and their children Charlie, Dino and Tia Maria.

18 May

EDU Keynote Session - "Working Smarter"

01:00 PM 02:30 PM

IIMC Education Program

Joyce E. Brooks

International Speaker and Author

Brooks Consulting, LLC

Joyce E. Brooks is a motivational speaker and author. Her works were written to encourage, inspire, remove doubts and awaken hope in those seeking to live a more fulfilling life. Joyce holds a Bachelor of Science degree in Electrical Engineering from the University of South Alabama and Master's degree in Electrical Engineering from the University of Alabama at Birmingham. Joyce had a successful career with Alabama Power for over two decades. Her career was on the fast track when she was diagnosed with breast cancer.

The diagnoses caused Joyce to step back and reevaluate her priorities. Three years after being declared cancer free, she stepped out on faith, retired from her promising career and began living a more purpose driven life.

Joyce is the owner and managing member of Brooks Consulting, LLC whose mission is to assist businesses and organizations gain a competitive advantage by offering specialized programs. Joyce is best known for the programs she developed on stress awareness, managing change, leadership development and team building.

Joyce lost her husband and soul mate of 14 years in May 2014, She resides in Birmingham, Alabama with her two sons, Jae and Matthew.

17 May

Academy Session - "Shift Happens"

07:30 AM 11:30 AM

IIMC Education Program

18 May

EDU Session - "Self-Inflicted Overload"

03:00 PM 05:00 PM

IIMC Education Program

Shakira Brown

Professional Speaker, Award-Winning Business Communication & Branding Strategist

SMB Strategic Media LLC

Shakira M. Brown is an award-winning Professional Branding & Business Communication Speaker and former network television broadcast journalist with nearly 25 years of experience. Shakira is the CEO of SMB Strategic Media LLC, a firm that helps businesses get to the heart of why the customers/clients buy their goods and service helping them clarify their message via strategic brand messaging. She is also the lead marketing consultant for America’s Small Business Development Center at The College of New Jersey. She has won over 13 industry awards in various disciplines for her work. Shakira frequently shares her expertise at national conferences and corporate workshops as well as with the media such as American Express Open, Crain’s Chicago, PR Week, Brand Week, Smart Money and she is also a contributing writer for Black Enterprise.com.

19 May

EDU Session - "Level Up Your Performance"

10:00 AM 12:00 PM

IIMC Education Program

19 May

REPEAT EDU Session - "Level Up Your Performance"

01:30 PM 03:30 PM

IIMC Education Program

Pete Canavan

Personal Safety Expert

Personal Safety & Self-Defense Consulting

Author, former radio show host and personal safety expert Pete Canavan has made it his mission to improve personal safety. His extensive experience as an IT security consultant, self-defense instructor, and public safety professional allow him to provide practical, actionable solutions to threats that exist in both the digital and physical worlds. He has been helping clients and students learn how to protect themselves for over 20 years from all types of online and offline threats to their personal safety and security. Pete can educate your school or organization and enhance the safety and security of students, employees, and others. He is an Act 235 Lethal Weapons Certified Agent in Pennsylvania, and is also certified in First Aid, CPR, AED and naloxone use.

20 May

EDU Session - "Armed with Awareness"

10:00 AM 12:00 PM

IIMC Education Program

20 May

REPEAT EDU Session - "Armed with Awareness"

01:30 PM 03:30 PM

IIMC Education Program

Paul Craig

Athenian Facilitator

Paul Craig is a retired Senior Fellow at the University of Illinois in the Institute of Government and Public Affairs, as the Director of the Office of Public Leadership. In addition to this leadership role, Paul taught courses on the language and strategy of leadership, strategic planning, and managing change. In 1990, he and three of his university colleagues, created a unique leadership program centered on great works of literature, on biographies of accomplished men and women, and on historical chronicles of significant events in history. The cadre of scholars who collectively created this program came from the disciplines of English, History and Political Science. This program was followed in 1993 by the creation of a leadership development program titled The Athenian Leadership Society, now the sole property of the International Institute of Municipal Clerks. Today, the Athenian Leadership Society anchors the leadership development initiative of IIMC.

Since his retirement from the University of Illinois, Paul continues to present leadership dialogues for elected and appointed leaders and professional societies, at various sites in the United States. He has written extensively on the role of language in leadership, on critical thinking, and on the dynamics of organizational change. When he is not teaching, he fills his days with great books, fine wine, gourmet food, collecting art, and sharing intellectual experiences with the most important person in his life, who keeps him grounded and focused, his wife, Malinda.

16 May

Athenian Dialogue - "Undaunted Couage"

09:00 AM 05:30 PM

IIMC Education Program

Pandit Dasa

Mindful Leadership Expert

Work Mindful Corp

Pandit Dasa is a Mindful Leadership Expert. He has spoken on Mindful Leadership and conducted workshops at Google, IBM, JPMorgan Chase, Citi, State Farm, Bank of America, Nationwide, Intel, Novartis, The World Bank, UBS, Royal Bank of Canada, AMC Theatres, UNICEF, Bank of Montreal, Harvard, Columbia University, and many other institutions. He has also presented at the World Government Summit in Dubai, the National SHRM convention, SHRM Arkansas, Oracle HCM conference, ATD2018, LEAD2017 and the WorkHuman Conferences. At these workshops, Pandit presents the research on Mindfulness and explains the importance of leading by example, appreciation, communicating mindfully and managing one’s emotions. He also engages the audiences in various breathing and focusing exercises that individuals will be able to implement at work and at home. Through these workshops, Pandit helps individuals develop positive leadership qualities, lower stress and anxiety, increase focus and productivity, and boost emotional intelligence. Pandit has spoken at a TEDx conference and has been featured in the Wall Street Journal, PBS, NPR, The New York Times, Psychology Today and writes for The Huffington Post. In his book, Urban Monk, Pandit writes about the turning point in his life that came after his family lost their multimillion-dollar business, which ultimately led him to living as a monk for 15 years in New York City. He uses his training and experiences to help corporate and student audiences manage stress and develop a work-life balance.

19 May

EDU Keynote Session - "Mindful Leadership"

08:00 AM 09:30 AM

IIMC Education Program

Connie Deford, CMC

Retired City Clerk and IIMC Parliamentarian

From the City of Bay City, Michigan

Connie M. Deford is a Professional Registered Parliamentarian and has served as the President of the National Association of Parliamentarians as well as the President of the Michigan State Association of Parliamentarians.

Connie retired as City Clerk of the City of Bay City, MI. She was voted Michigan’s City Clerk of the Year. In 1999, she received the prestigious Quill Award from the International Institute of Municipal Clerks.

In order to retain the Professional Registered Parliamentarian title, a member must complete a retention course within every 6-year period. Connie has held the PRP title since 1989 and has taught or completed required courses to retain that title until 2025.

Connie serves clients throughout the United States, including IIMC. She continues to teach parliamentary procedure at various institutes and in local jurisdictions.

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18 May

EDU Session - "Parliamentary Perplexities"

03:00 PM 05:00 PM

IIMC Education Program

Jannette Goodall, MMC

City Clerk/ NAGARA Board Member

City of Austin, Texas

Jannette Goodall, MMC, TRMC, CRM is the City Clerk for the City of Austin. In addition to the City of Austin, her career has included working with the Illinois State Archives, University of Washington in Seattle and the Utah State Archives. She is a Master Municipal Clerk, a Texas Registered Municipal Clerk and a Certified Records Manager. She is also serves as a Trustee on the Texas Municipal Clerk Association Board and the Chair for the International Institute of Municipal Clerks Records Management Committee.

16 May

Academy Session - "Information Security"

12:30 PM 04:30 PM

IIMC Education Program

19 May

EDU Session - "Boards & Commissions"

04:00 PM 05:30 PM

IIMC Education Program

20 May

EDU Session - "Future Leaders"

04:00 PM 05:30 PM

IIMC Education Program

Kent Julian

CSP Speaker

Live It Forward

Kent Julian is a lot of things… devoted family man, champion swim coach, CSP professional speaker with the National Speaker Association, fish-taco lover, and proud bald guy. Yet, this hasn’t always been the case. Kent started out as an at-risk child with severe learning challenges and SAT scores so low that he had to take Development Studies just to get into college—on probation.

From these humble beginnings, Kent went on to graduate with honors in both his undergraduate and graduate studies. He led several large youth organizations in order to help teenagers who struggled just like him. This work eventually led him to become the Executive Director of a national youth association. During this time, because of all his work with Millennials and Millennial-focused organizations (as well as his 13 years of coaching Millennial swimmers), Kent ended up writing his dissertation on the challenges and opportunities of leading Millennials.

After 20 years in non-profit work, Kent changed directions and launched two successful businesses. Now, with his expertise in creating DREAM-to-DO work cultures, he is privileged to speak, write, and consult leaders and teams all over the country on the topics of employee engagement, the multi-generational workforce, and high performance.

Municipal Clerks work in multi-generational cultures and are required to perform at a high level in order to stay engaged and motivated. The kind of personal and professional development that Kent shares will encourage and empower attendees not only to be better workers, but will help them "live it forward" into their best selves.

19 May

EDU Session - "Dream-to-Do Culture"

10:00 AM 12:00 PM

IIMC Education Program

19 May

REPEAT EDU Session - "Dream-to-Do Culture"

01:30 PM 03:30 PM

IIMC Education Program

20 May

EDU Session - "Bust Your Signature Move"

10:00 AM 12:00 PM

IIMC Education Program

20 May

REPEAT EDU Session - "Bust Your Signature Move"

01:30 PM 03:30 PM

IIMC Education Program

Ashley Kent

Asst. Program Coordinator

Montana Local Government Center | Montana State University

Ashley Kent joined the Montana State University Extension Local Government Center (LGC) in July 2014. She currently manages the certified education programs the LGC provides to local government officials, including the Montana Municipal Clerks Institute, and is developing new educational tools to enhance the LGC training offerings. Ashley earned her bachelor's degree in Business Management from Montana State University in 2012 and her Master of Business Administration degree from the University of Montana in 2017.

16 May

Athenian Dialogue - "Creativity, Inc."

09:00 AM 04:00 PM

IIMC Education Program

17 May

Athenian Dialogue - "The Everything Store"

09:00 AM 04:00 PM

IIMC Education Program

Elaine Nicholson

Assistant City Attorney

City of Austin, Texas

Elaine Nicholson is an Assistant City Attorney at the City of Austin. Her specific areas of focus include risk, privacy, cybersecurity, technology law, data rights, and smart cities. She serves as legal advisor to a number of governance and advisory boards across the City, developing policy and procedure to mitigate risk and guide adoption of technology

Daniel Porter, CFE

Senior Investigator

Comptroller of the Treasury, Division of Investigations

Daniel Porter, CFE, has conducted civil and criminal investigations for over 20 years as a licensed private investigator, a loss prevention manager, and as an investigator with the State of Tennessee. While he was Investigations Manager with the Tennessee Department of Transportation (an organization with over 4,000 employees and a budget of more than $1 Billion) he created an investigations section and was responsible for investigations of fraud, waste, and abuse. Currently, he is an investigative auditor in the Special Investigations Unit in the Office of the Comptroller of the Treasury, of the State of Tennessee where he investigates fraud involving public funds.

20 May

EDU Session - "Bears Will Be Bears"

10:00 AM 12:00 PM

IIMC Education Program

20 May

REPEAT EDU Session - "Bears Will Be Bears"

01:30 PM 03:30 PM

IIMC Education Program

19 May

EDU Session - "Boards & Commissions"

04:00 PM 05:30 PM

IIMC Education Program

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Eric Robinson

Public Service Associate

Carl Vinson Institute of Government, University of Georgia

Eric Robinson has been with the Institute of Government since 2006. He currently serves as a Public Service Associate providing management and leadership development instruction to state and local government elected and appointed officials as well as other customized training and planning retreat facilitation. His previous experience includes serving as director of the Georgia Senate Research Office, where he provided research and information to Senate officials and addressed inquiries from constituents and other organizations.
Eric has taught classes at every Georgia Clerks Education Conference dating back to 2011.Georgia Clerks Education Conferences are held in the spring and fall of each year.
Education:
M.P.A., University of Georgia;
B.A. Political Science and Sociology, University of Georgia
Areas of Expertise: Leadership & Management Development; and Ethics

16 May

Academy Session - "Value of Conflict"

12:30 PM 04:30 PM

IIMC Education Program

18 May

EDU Session - "Maximizing Effectiveness"

03:00 PM 05:00 PM

IIMC Education Program

Mike Shaw

Performance Coach and Motivational Speaker

Mike Shaw Ski and HeadStartPro

Mike Shaw, a UBC Okanagan alumni and accomplished coach, comes to us from a background in action sports and freestyle skiing. Following a severe skiing accident in 2013, Mike had to leave the sport and the career he loved. Leaving behind the career path you are passionate about is difficult, but Mike has picked himself up. Now he’s taken what he’s learned from his experience and is helping others.

Mike is an entrepreneur, thought-leader, and performance coach. He’s the Co-Founder of HeadStartPro Performance Training and is a subject matter expert in performance coaching and injury prevention. He’s developed strategies that use positive psychology to help people achieve their full potential and excel in the face of adversity.

In Mike’s talks, he shares a gracious perspective that will motivate you and leave you with an unforgettable learning experience.

Accomplishments:

-Bachelors of Business Administration Degree, UBC Okanagan
-Accomplished International Freestyle Skiing Competitor
-Canadian Half Pipe Skiing Development Program, Head Coach
-BC Rehab’s Gert Vorsteher Memorial Award Recipient
-Red Bull TV Documentary: Mike Shaw The Healing Agent
-TEDx Stanley Park Speaker, 2017 ~ “Grief Happens.”
-Wings For Life World Run Athlete Ambassador
-Co-Founder, HeadStartPro Performance Training Inc.

19 May

EDU Session - "Creating a More Resilient Workplace”

10:00 AM 12:00 PM

IIMC Education Program

19 May

REPEAT EDU Session - "Creating a More Resilient Workplace”

01:30 PM 03:30 PM

IIMC Education Program

20 May

EDU Session - "High Functioning Teams"

10:00 AM 12:00 PM

IIMC Education Program

20 May

REPEAT EDU Session - "High Functioning Teams"

01:30 PM 03:30 PM

IIMC Education Program

Charles Tokar, MMC

Mayor/Retired Village Clerk

From the Village of Chicago Ridge, Illinois

Charles E. Tokar, JD, MPA, MMC is currently serving as the Mayor of
his hometown of Chicago Ridge, having been elected in April of 2013.
Prior to that, he served as the Village’s elected Clerk/Collector and the appointed Budget Officer since 1989, and before that, as a Village Trustee, having first been elected in 1975. Chuck received his BA in Political Science/ International Relations from Knox College in Galesburg in 1975.

He became an Attorney in 1978 (Northern Illinois University), and in 1992
received a Masters Degree in Public Administration from Governor’s State
University.

As a member of the Municipal Clerks of Illinois, he has served on numerous Committees, as District Director, Secretary, Vice President and two terms as President. He received the Illinois Clerk of the Year Award in 1999, and served as Chair of the Illinois Clerks Institute Training Committee. In 2002, Chuck became the 16^thMaster Municipal Clerk in Illinois.

Mr. Tokar’s involvement with the International Institute of Municipal Clerks has also been very extensive, culminating in 2007 with his being elected President of IIMC. More recently, he was Chair of the IIMC Chicago 2009 Conference Steering Committee, and was a member of IIMC’s International Relations Committee. He also was instrumental in establishing IIMC’s Athenian Leadership Society, was in the founding group of Fellows inducted into the Society, and continues to facilitate leadership dialogues for his fellow Clerk professionals around the country.

Finally, Chuck is most proud of having received IIMC's highest honor, the Quill Award, at the 2013 Annual Conference in Atlantic City, where he was also granted an honorary lifetime membership in IIMC.

17 May

Athenian Dialogue - "One Giant Leap"

09:00 AM 04:00 PM

IIMC Education Program

19 May

EDU Session - "No Complaining!"

04:00 PM 05:30 PM

IIMC Education Program

Leticia Vacek, MMC

City Clerk

City of San Antonio, Texas

Leticia Vacek began her municipal career with the City of Harlingen, leaving her position of Assistant City Clerk in 1988 to join the City of McAllen.In June 1990, she was appointed McAllen City Clerk.Leticia served as Civil Service Director and Director of Administration overseeing the Media Relations Office, the City’s Cable Network Office, Mail Center, Vital Statistics Divisions, and Office of the City Clerk.

In June 2004, Leticia was appointed San Antonio City Clerk by the Mayor and City Council. In San Antonio, Leticia leads a team of 34 and is responsible for the management of over $9.2 million operating and revenue budget during election years spread over the Vital Records, Passport, Archives, Records Management, and Legislative Divisions. The Passport Acceptance Facility was implemented in May 2012 and has produced over $4.7 million in new revenue.In October 2012, the Vital Records Division was transferred under the direction of City Clerk Vacek.All audit findings were rectified and numerous awards have been earned since the transfer.The Vital Records Division has produced over $12 million in revenue since the transfer.

Leticia earned the Texas Registered Municipal Clerk Certification in 1990 (No. 207), has recertified 5 times and is currently working on her 6th recertification. She is a member of Texas Municipal Clerks Association having served on the TMCA Board of Trustees, Certification Committee, among other committees.She has also co-authored several editions of the TMCA Handbook.Leticia has been honored as Chapter Clerk of the Year by the Lower Rio Grande Valley and Alamo Chapters.In 2009, Leticia was selected as TMCA’s Texas Municipal Clerk of the Year.

Leticia has been a member of the International Institute of Municipal Clerks (IIMC) since 1989 and has served on various IIMC Committees.She earned the IIMC’s Certified Municipal Clerk (Oct. 1993) and Master Municipal Clerk (Jan. 2012) designations. In 2016, Leticia was awarded IIMC’s Excellence in Governance Award.In May 2018, Leticia was elected to the IIMC’s Board of Directors representing Region IV.

Leticia is also a member of the Association of Records Managers and Administrators – San Antonio Chapter and served as Vice-President.She has Co-Chaired the ARMA Austin–San Antonio Spring Seminar for several years.

Leticia has received numerous honors and is proud of being named 2014 “Texas Preservation Hero” by the San Antonio Conservation Society and inducted into the San Antonio Women’s Hall of Fame.Leticia is the only City Clerk to have been asked to play the role of the “City Clerk” in the movie “Texas Cotton” which made the 2018 Austin Film Festival.

Leticia is a Phi Theta Kappa Graduate with an Associate of Applied Science Degree from South Texas College.She also earned Bachelor and Master Degrees from the University of the Incarnate Word where she was recognized as 2012 Outstanding MAA Student.

Brenda Viola

Communications Consultant/Motivational Speaker

A unique heart for public servants is the springboard from which Brenda Viola teaches. Her decade as an award-winning Public Information Officer for a first-ring suburb of Philadelphia inspired the creation of ME (Municipal Education) Seminars, which combines professional skill development and personal growth initiatives. A former news anchor and reporter (and yes, even a QVC Show Host), in 2020 she added "author" to her resume. In January, The Public Servants' Survival Guide launched as the #1 new release on Amazon in the category of Government Management. When she’s not speaking at a conference, hosting a webinar, or posting inspirational messages on her 10,000+ member Facebook page (@BrendaViola722), she’s singing bad karaoke at the Gulf Gate Moose Lodge in Sarasota, Florida where she resides. Brenda soaks up the year-round sunshine, enjoys a close-knit community of good friends, and relishes down-time to enjoy a good book or take a ride on her boyfriend Mark’s Harley Davidson.

19 May

EDU Session - “Public Servants Survival Guide"

10:00 AM 12:00 PM

IIMC Education Program

19 May

REPEAT EDU Session - "Public Servants Survival Guide"

01:30 PM 03:30 PM

IIMC Education Program

19 May

EDU Session - "Sticky Situations"

04:00 PM 05:30 PM

IIMC Education Program

Dr. Paul White

Psychologist | Speaker | Leadership Trainer

Appreciation At Work

Dr. Paul White is a psychologist, speaker, and leadership trainer who “makes work relationships work”.He has written articles for and been interviewed by Bloomberg’s Business Week, CNN/Fortune.com, Entrepreneur.com, Fast Company, FoxBusiness.com, Huffington Post LIVE, U.S. News and World Report, and Yahoo! Finance.

As a speaker and trainer, Dr. White has taught around the world, including North America, Europe, South America, Asia, and the Caribbean. His expertise has been requested by Microsoft, NASA, the Centers for Disease Control, the Million Dollar Round Table, ExxonMobil, DIRECTV, L’Oréal, and numerous other national and multi-national organizations.

Dr. White is the coauthor of three books including, The 5 Languages of Appreciation in the Workplace, which has sold over 416,000 copies (written with Dr. Gary Chapman, author of the #1 NY Times bestseller, The 5 Love Languages). Based on their extensive research and expertise, Dr. White and Dr. Chapman have developed practical ways for leaders and employees to communicate authentic appreciation that leads to increased employee engagement, lower staff turnover and more positive work environments.

Their Appreciation at Work training resources have been used by numerous corporations, medical facilities, schools, non-profit organizations, over 750 colleges and universities, and in 60+ countries. Various agencies includingThe Bureau of Indian Affairs, CDC, DHS, HUD, NASA, TSA, in addition to numerous city, county, and state government agencies have benefitted from the AAW resources.

Dr. White graduated Magna Cum Laude from Wheaton College with a major in Christian Education, earned his Masters of Counseling from Arizona State University, and received his Ph.D. in Counseling Psychology from Georgia State University, where he received the “Outstanding Doctoral Student” award during his final year of study.

He has been married for over 39 years and is the father of four adult children. Dr. White enjoys fishing, watching college sports and playing with his five grandchildren.

17 May

Academy Session - "Improving Staff Morale"

12:30 PM 04:30 PM

IIMC Education Program

18 May

EDU Session - "Creating a Positive Workplace Culture "

03:00 PM 05:00 PM

IIMC Education Program

Debi Wilcox

Retired Regional Clerk

Meeting Solutions

Debi Wilcox is well known as a highly experienced meeting management professional and seasoned coach with her in-the-trenches business experience as a public sector executive and Registered Parliamentarian.

She is now a regarded consultant who is an expert in meeting management, e-agenda change management, board orientation, board elections, coach for public sector employees, effective minute taking and parliamentary procedure (Robert’s Rules). She works with her clients to help identify their needs and determine the board efficiencies, training and change management required. Her unique, practical and powerful expertise make her easy to talk to and she has a way of demystifying what it takes to be anything but ordinary when it comes to meeting management.
She is a sought-after trainer and her clients/associates often refer to her as The Meeting Guru. She has a unique speaking and training style that brings out the best in people. Her fusion of real-life stories and examples into her training along with her self-deprecating humour and conversational style connects with her audience. Debi is dynamic, inspirational and passionate about making meetings a success.

16 May

Academy Session - "Stop the Insanity!"

07:30 AM 11:30 AM

IIMC Education Program

Chris Shalby

Executive Director

IIMC Administration

As Executive Director of IIMC, Chris is pulled in all different directions at the conference. He works very closely with the IIMC Board of Directors, attending the IIMC Strategic Planning session as well as the Annual Board Meeting. You will also find him in the Institute Director's Colloquium on Sunday working with your Institute Directors to ensure that you are receiving the service and education that you have come to expect as an IIMC member. If you get the opportunity to spend a few minutes with him, be sure to let him know how you are enjoying St. Louis and your experience with IIMC in general.

17 May

State/Provincial/National Association Presidents Roundtable

03:00 PM 04:00 PM

20 May

2020-2021 IIMC Board of Directors Meeting

12:00 PM 01:00 PM

IIMC Board of Directors

Denice Cox

Office Manager/Protocol Officer

IIMC Administration Department

One of the most important aspects of any conference is the food! Denice Cox will be working with the hotel and convenvtion center to plan all the delectable dishes that you will get to experience while in Birmingham. Denice assists with Board Meetings, Receptions, Housing, Opening Ceremony, All Conference Event, Annual Meeting and Banquet. She is staff liaison to the Election and International Relations Committees. Denice also assists with IIMC's VIPs and international delegation. The 2020 IIMC Annual Conference will be number 20 for Denice!

Maria Miranda

Administrative Coordinator

IIMC Administration Department

Maria is one of IIMC's most versatile staff members and does an excellent job assisting with all aspects of the conference. In Birmingham, you will find her behind the scenes at the 2020 Opening Ceremony and coordinating the Parade of Flags with her colleague Janet. You will also find Maria taking minutes for the IIMC Annual Board of Director's Meeting. St. Louis will make 14 IIMC conferences under Maria's belt!

Janet Pantaleon

Finance Specialist

IIMC Finance Department

In Montreal, you will find Janet Pantaleon in the Cashier's Office located next to the registration desk . If you need to pay for your conference registration, guest registrations, purchase individual event tickets, pick up Silent Auction winnings or purchase IIMC merchandise you will be paying a visit to Janet, IIMC's Finance Specialist. Janet is also responsible for coordinating the Annual Conference Parade of Flags during the Opening Ceremony with her colleague Maria. This will be Annual Conference number 15 for Janet!

16 May

IIMC Cashier Open

06:30 AM 06:00 PM Sterling Studio 6 | Second Floor

IIMC Cashier

17 May

IIMC Cashier Open

06:30 AM 06:00 PM Sterling Studio 6 | Second Floor

IIMC Cashier

18 May

IIMC Cashier Open

06:30 AM 05:30 PM Sterling Studio 6 | Second Floor

IIMC Cashier

19 May

IIMC Cashier Open

07:00 AM 05:30 PM Sterling Studio 6 | Second Floor

IIMC Cashier

20 May

IIMC Cashier Open

09:30 AM 03:00 PM Sterling Studio 6 | Second Floor

IIMC Cashier

Janis Daudt

Director of Member Services

IIMC Membership Department

"First Timer!" If you have ever been to an IIMC conference you have undoubtedly received the warm welcome of IIMC's own Janis Daudt upon check in at the IIMC Registration Table. If this is your first year, you are in for a treat! This will be Janis' 21st IIMC Annual Conference. She oversees the registration process and guides the volunteers that help with registration as well. Janis is your go-to person for all conference, event and membership questions.

16 May

IIMC Registration Open

06:30 AM 06:00 PM Coat Room | Second Floor

IIMC Registration

17 May

IIMC Registration Open

06:30 AM 06:00 PM Coat Room | Second Floor

IIMC Registration

17 May

1st Time Delegates Meet and Greet Orientation

04:45 PM 05:30 PM

18 May

IIMC Registration Open

06:30 AM 05:30 PM Coat Room | Second Floor

IIMC Registration

19 May

IIMC Registration Open

07:00 AM 05:30 PM Coat Room | Second Floor

IIMC Registration

20 May

IIMC Registration Open

10:00 AM 03:00 PM Coat Room | Second Floor

IIMC Registration

Tammy Storrie

Member Services Representative

IIMC Membership Department

The IIMC Registration desk will be your first stop when you arrive at the Birmingham Jefferson Convention Center. Along side her colleague Janis, you will find Tammy Storrie ready to check you into the conference, provide you with your name badge, conference program and all other conference materials needed. She is also an excellent resource for any conference or IIMC membership related questions. St. Louis will be Tammy's 19th IIMC Annual Conference!

16 May

IIMC Registration Open

06:30 AM 06:00 PM Coat Room | Second Floor

IIMC Registration

17 May

IIMC Registration Open

06:30 AM 06:00 PM Coat Room | Second Floor

IIMC Registration

18 May

IIMC Registration Open

06:30 AM 05:30 PM Coat Room | Second Floor

IIMC Registration

19 May

IIMC Registration Open

07:00 AM 05:30 PM Coat Room | Second Floor

IIMC Registration

20 May

IIMC Registration Open

10:00 AM 03:00 PM Coat Room | Second Floor

IIMC Registration

Ashley DiBlasi

Assistant Director of Professional Development

IIMC Education Department

Education. Professional Development. Certification. Reasons you come to an IIMC Annual Conference, right? Ashley DiBlasi oversees the conference education program and works directly with the conference speakers to ensure that you are receiving top notch professional development training while in Birmingham. You will see her running around the hallways during the week and darting in and out of classrooms. St. Louis will make conference number 10 for Ashley.

17 May

1st Time Delegates Meet and Greet Orientation

04:45 PM 05:30 PM

Kellie Siggson

Education Associate

IIMC Education Department

As the Education Associate, Kellie will be assisting with the Conference Education Program, Scanners and Conveners and Session Presenters. She is also responsible for all of your CMC and MMC application reviews!

St. Louis will be Kellie's sixth IIMC Annual Conference!

Iris Hill

Education / Membership Assistant

IIMC Education and Membership Departments

Iris is IIMC's newest staff member! During the conference you will find her assisting the Member Services Department at the Registration Desk and assisting the Education Department with the Education Program.

St. Louis will be Iris's second conference!

16 May

IIMC Registration Open

06:30 AM 06:00 PM Coat Room | Second Floor

IIMC Registration

17 May

IIMC Registration Open

06:30 AM 06:00 PM Coat Room | Second Floor

IIMC Registration

18 May

IIMC Registration Open

06:30 AM 05:30 PM Coat Room | Second Floor

IIMC Registration

IIMC

Schedule

IIMC Registration Open

IIMC Cashier Open

Academy Session - "Stop the Insanity!"

2019-2020 IIMC Board of Directors Board Development Meeting

IIMC Foundation Annual Board Meeting

Athenian Dialogue - "Undaunted Couage"

Athenian Dialogue - "Creativity, Inc."

Academy Session - "Value of Conflict"

Academy Session - "Information Security"

IIMC Registration Open

IIMC Cashier Open

Academy Session - "Shift Happens"

Institute Directors Colloquium

Athenian Dialogue - "The Everything Store"

Athenian Dialogue - "One Giant Leap"

Academy Session - "Future-Proof Brand You!"

Academy Session - "Improving Staff Morale"

Exhibit Hall Open

State/Provincial/National Association Presidents Roundtable

Committee Leadership Orientation

1st Time Delegates Meet and Greet Orientation

Networking Hour

IIMC Registration Open

IIMC Cashier Open

Opening Ceremony Breakfast

Opening Ceremony

Refreshment Break with Vendors

Exhibit Hall Open

Region I Meeting

Region II Meeting

Region III Meeting

Region IV Meeting

Region V Meeting

Region VI Meeting

Region VII Meeting

Region VIII Meeting

Region IX Meeting

Region X Meeting

Region XI Meeting

Exhibit Hall Grand Opening Luncheon

Institute Director Meeting

EDU Keynote Session - "Working Smarter"

Refreshment Break

Meet & Greet

EDU Session - "Maximizing Effectiveness"

EDU Session - "Self-Inflicted Overload"

EDU Session - "Creating a Positive Workplace Culture "

EDU Session - "Parliamentary Perplexities"

EDU Session - "Ignite Your Influence & Impact"

EDU Session - "Laserfiche"

IIMC Registration Open

IIMC Cashier Open

EDU Keynote Session - "Mindful Leadership"

Refreshment Break

Exhibit Hall Open

Meet & Greet

EDU Session - "Creating a More Resilient Workplace”

EDU Session - "Dream-to-Do Culture"

EDU Session - "Level Up Your Performance"

EDU Session - “Public Servants Survival Guide"

EDU Session - "Municipal Code"

EDU Session - "The Grandest Station - Offsite"

Exhibit Hall Luncheon

REPEAT EDU Session - "Creating a More Resilient Workplace”

REPEAT EDU Session - "Level Up Your Performance"

REPEAT EDU Session - "Dream-to-Do Culture"

REPEAT EDU Session - "Public Servants Survival Guide"

EDU Session - "General Code"

REPEAT EDU Session - "The Grandest Station - Offsite"

Refreshment Break

EDU Session - "Boards & Commissions"

EDU Session - "Western Political Systems"

EDU Session - "Sticky Situations"

EDU Session - "Mission Critical Records"

EDU Session - "No Complaining!"

EDU Session - "Social Media Records"

All Conference Event

Annual Business Meeting Breakfast